Terms of Service.

1. Agreement to these terms

These Terms of Service (“Terms”) are an agreement between you and Golds Web Design (“Golds Web Design,” “we,” “us” or “our”). They govern this website, inquiry and trial forms, custom website design, content preparation, hosting, maintenance, analytics, review-request tools, support, subscriptions, buyouts, transfers and related services.

By using the website, submitting a form, requesting a trial, approving work, authorizing payment or continuing to use a service, you agree to these Terms. If you act for a business, you confirm that you have authority to bind that business. If you do not agree, do not use the services.

2. Definitions

• Client, you and your mean the person or business requesting, approving, paying for or receiving services.
• Services mean custom website design, content, setup, hosting, maintenance, technical management, analytics, review-request tools, support and related work we agree to provide.
• Website means the site, pages, files, forms, theme, configuration and related digital materials we create, host or support for you.
• Client Content means text, photos, logos, reviews, testimonials, claims, credentials, pricing, policies, files and other materials you provide or approve.
• Third-Party Services mean services not owned by us, such as payment processors, hosting infrastructure, domain registrars, email providers, fonts, plugins, maps, schedulers, review platforms and search engines.
• Plan means Local Launch, Local Growth, Local Authority or another written subscription offer we approve.

3. Eligibility and business authority

You must be at least 18 years old and legally able to enter an agreement. We may treat instructions from a person using your business email, account or approved communication channel as authorized unless we know otherwise. You are responsible for internal approvals and access control.

4. Monthly website plans

Every plan provides a fully custom website designed around the client’s business. The portfolio sites are examples of creative range, not a fixed set of templates or designs you must choose from.

• Local Launch: $35 per month for a custom five-page website and the included managed services.
• Local Growth: $75 per month for up to 12 pages, including individual service pages and website analytics.
• Local Authority: $150 per month for up to 30 pages, including individual service and service-area pages, analytics and review-management tools.

Every plan includes custom design, business-specific content, mobile-responsive layouts, essential on-page SEO, hosting, SSL, security configuration, backups, technical maintenance and website management. A free 14-day trial may be requested with any plan, subject to our review and acceptance under Section 7. Current public plan details and a specific written proposal or invoice define the exact scope.

5. Written scope controls

The pricing page, selected plan, invoice, proposal, email confirmation, approved change order and any signed agreement control the specific scope, price and timing of the work. If a specific written agreement conflicts with these Terms, that writing controls only for the item it clearly changes. Work not clearly included may be declined or quoted separately.

6. Excluded services

Unless included in a written scope, the plans do not include legal, tax, accounting, regulatory or accessibility advice; full search marketing campaigns; paid advertising; social media management; custom software; complex ecommerce; custom business portals or account systems; advanced booking systems; emergency support; malware forensics; domain purchases; paid third-party licenses; or unlimited design and content changes. This does not limit access to the Stripe billing portal used to manage an active subscription.

7. Free 14-day website trial requests

A free 14-day website trial may be requested with Local Launch, Local Growth or Local Authority. Submitting a request does not guarantee acceptance, create a client relationship or obligate Golds Web Design to begin or complete work.

We may approve, decline, pause or discontinue a trial request or trial at our sole discretion based on capacity, project fit, suspected fraud or abuse, inaccurate or incomplete information, unlawful activity, harassment, intellectual-property concerns, conduct that threatens our systems or services, or any other lawful reason. We are not required to provide a trial or a detailed explanation for declining one.

No credit card is required to request a trial. If we accept the request, the trial begins on the date we send written notice that the website included in your selected and confirmed plan is ready for you to experience, not when the request form is submitted or when you first open the site. If we decline or discontinue the trial before you authorize a paid subscription, you will not be charged for the trial.

At the end of the trial, you may affirmatively authorize the monthly subscription for your selected plan at the applicable $35, $75 or $150 monthly price, or stop without being charged. Billing does not begin merely because you requested the trial.

A trial does not transfer ownership, source files, a domain or the right to keep the website online after the trial. If you do not continue, we may take the trial website offline and delete or reuse non-client-specific working materials.

8. Payment authorization and recurring billing

Prices are in U.S. dollars unless stated otherwise. When you authorize a paid plan, you authorize recurring charges at the displayed plan price and billing frequency until cancellation. Charges are generally processed at the start of each billing period through our payment processor. The processor handles and stores payment-method details under its own terms and privacy policy. Golds Web Design does not store full card numbers or card security codes on its systems.

Billing for any plan begins according to the approved Stripe checkout, invoice or written agreement after you affirmatively choose to subscribe or continue. We may change future plan pricing with reasonable notice. If you continue after the new price takes effect, you accept it. You may cancel before the new price applies.

9. Additional pages and change requests

Additional pages become recurring parts of the active plan and are billed monthly at $10 per added page on Local Launch, $8 per added page on Local Growth and $1 per added page on Local Authority.

An eligible small change to existing content is $10 one time on Local Launch or Local Growth, and $5 one time on Local Authority, for one reasonably sized update or consolidated change request. This may include replacing supplied text, contact information, business hours, supplied photos, staff details or an existing offer. We determine whether a request qualifies before work begins. New pages, new functionality, major layout changes, redesigns, substantial rewrites and significant new sections are outside that definition and may require a separate quote.

10. Taxes and third-party costs

You are responsible for applicable taxes and separate costs for domains, registrars, paid apps, premium licenses, paid fonts, stock materials, third-party services, renewals and other pass-through expenses unless a written scope says they are included. Third-party prices and terms can change without our control.

11. Failed payments and disputes

If a payment is late, failed, reversed, disputed or incomplete, we may pause work, withhold launch, suspend hosting or plan tools, disable unpaid features, require payment before more work, or end the service after reasonable notice. A payment processor may retry a failed subscription payment under its rules.

If you believe a charge is incorrect, contact us first and give us a reasonable opportunity to investigate. A chargeback does not cancel payment obligations for authorized charges, completed work, third-party costs or an active service period.

12. Your responsibilities

You are responsible for your business and for information, products, services, prices, promises and materials you provide or approve. You agree to:

• Provide accurate, current and complete information, access and project materials.
• Review drafts, pages, forms, claims, credentials, prices, policies and contact details before approval or launch.
• Promptly report errors, outdated details, broken links, missing disclosures or other problems.
• Maintain required business licenses, insurance, permits, permissions and legal compliance.
• Keep third-party accounts, payment methods, domain renewals and recovery information current and secure.
• Keep your own copies of important business records, credentials, customer data and original media.

13. Client Content and permissions

You retain ownership of Client Content you provide. You grant us a worldwide, non-exclusive, royalty-free license to use, edit, copy, host, display, publish, modify, back up and transfer that content as needed to provide the services.

You confirm that you have all rights, licenses, releases and permissions needed for Client Content, including logos, photos, reviews, testimonials, customer names, employee likenesses, trademarks, fonts and before-and-after images. You may not provide illegal, infringing, deceptive, defamatory, malicious or harmful content.

14. Business claims and regulated industries

You are responsible for the truth and legality of claims about licensing, insurance, bonding, certifications, discounts, guarantees, warranties, response times, background checks, financing, testimonials, safety, environmental benefits and professional qualifications. We do not verify these claims or provide industry-specific legal advice.

15. Review, approval and timing

You must review the website and give clear feedback. Approval may be provided through email, a form, project message, payment authorization or continued use after delivery. Approval, launch or failure to report a specific problem within seven days after delivery means you accept the work as presented, subject to any specific unresolved issue already reported in writing.

Reasonable pre-approval adjustments may be included when they stay within the agreed direction and scope. A new concept, page structure, feature, brand direction or substantial rewrite may require a separate quote.

Timelines are estimates unless a signed writing expressly guarantees a deadline. Missing materials, delayed feedback, access problems, payment delays, provider issues, DNS propagation, technical problems and circumstances outside reasonable control may change the timeline.

If we are waiting for content, feedback, access, approval or a decision, the project timeline pauses. We may mark a project inactive after 30 days without the needed response and close it after 60 days. Restarting a closed or materially outdated project may require a revised scope, quote or timeline.

16. Domains, DNS and email

You are responsible for owning and renewing your domain unless a written scope says otherwise. You authorize reasonable DNS changes when needed for launch, hosting, SSL, verification or related setup after you provide access or approval. Domain, DNS and email systems depend on third parties and can be affected by expiration, propagation, lockouts, incorrect records, spam filters and provider outages.

We do not guarantee email delivery, inbox placement, form-notification delivery, domain availability or uninterrupted DNS service. You should check forms and spam folders and tell us promptly if messages are not arriving.

17. Hosting, uptime and performance

Hosting is provided through our infrastructure or a third-party provider. We may perform maintenance, updates, migrations and configuration changes that are reasonably needed to keep the service secure and functional.

We do not promise uninterrupted uptime, a particular speed score, unlimited resources, compatibility with every browser or device, or performance under every network, traffic level, integration or provider condition unless a signed service-level agreement says otherwise.

18. Backups and security

We use reasonable security and backup practices, but no website, database, server, form, email account or internet transmission is perfectly secure. Backups may be incomplete, corrupted or unavailable. You should retain original copies of important files and records.

Malware cleanup, forensic investigation, legal notification, blacklist removal, emergency restoration and incident response are not included unless a written scope says otherwise.

19. Analytics and review-management tools

Local Growth and Local Authority include the analytics dashboard described on the pricing page. Analytics can be delayed, incomplete or affected by privacy settings, browser limits, blockers, network conditions and technical errors. We do not guarantee exact measurement.

Local Authority includes review-request tools. If you enter a customer’s name, email address or phone number, you confirm that you have the authority and any legally required consent to use that information and send or prepare the request. You are responsible for the request content, timing and compliance with communication and review-platform rules.

20. Search, accessibility and business results

On-page SEO and reasonable accessibility practices may be included, but we do not guarantee indexing, rankings, map placement, traffic, leads, calls, bookings, reviews, sales, revenue, legal compliance or compliance with a specific accessibility standard. Search engines, markets, competitors, customer behavior and third-party platforms are outside our control.

Any privacy policy, terms, cookie language, disclaimer or other legal-page wording we prepare for a client website is a general starting point, not legal advice or a compliance guarantee. You are responsible for obtaining advice and maintaining disclosures appropriate for your business, location, customers and tools.

Nothing in the services is legal, tax, financial, insurance, medical, accessibility, licensing or regulatory advice. Consult a qualified professional for advice specific to your business.

21. Ownership during the subscription

You retain ownership of Client Content you provide. Unless a separate buyout is completed, Golds Web Design and its licensors retain ownership of the website files, custom arrangement, reusable code, theme framework, systems, tools, workflows, components and working materials.

While your paid subscription is active and your account is in good standing, we grant you a limited, non-exclusive right to use the finished website for your business. This right does not include resale, sublicensing, copying for another provider, removal from our managed service or transfer to other hosting.

22. Buyout and transfer

Every plan offers an optional buyout with a fixed quote for that website when requested. The quote is based on the active package, total page count, site condition, included transfer work and any third-party restrictions. Prior monthly payments pay for the managed service already provided and do not reduce the buyout price unless a written offer expressly says otherwise.

After all buyout and other outstanding amounts are paid, you own the Client Content you provided and our rights in the final client-specific arrangement and transferable website files identified in the written buyout scope. Golds Web Design and its licensors retain reusable frameworks, tools, systems, workflows, pre-existing materials, general components and know-how. We license those retained materials only as needed for the finished website to operate. Third-party materials remain subject to their licenses and may require replacement or separate payment.

We will provide the included materials for use on compatible hosting. The monthly website subscription ends according to the written transfer arrangement. Future hosting, domain, maintenance, security and third-party costs become your responsibility.

23. Cancellation

You may cancel through our Stripe customer portal. You may also request cancellation by emailing office@goldswebdesign.com with the subject line “Cancel Service” and enough account information for us to verify the request. An emailed request is considered received after it reaches that address and we can reasonably verify it. Cancellation takes effect at the end of the current paid billing period unless we agree otherwise in writing.

The website and included services remain active through the paid period. If cancellation occurs without a completed buyout, the website, hosting, analytics, review tools, maintenance, backups and related access through us may end, and the website is taken offline. Cancellation alone does not include an export or transfer. Request and complete any desired buyout before cancellation takes effect.

After cancellation, termination or transfer, we are not required to retain website files, backups, form entries, credentials or project materials indefinitely. Keep your original content and business records. We may delete or archive remaining materials according to our business practices, storage limits, legal duties and Privacy Policy.

24. Refunds

An approved 14-day trial is free and does not create a payment obligation unless you authorize the paid subscription. Paid monthly subscription fees are generally nonrefundable once a billing period begins, except where required by law or agreed in writing. Completed one-time changes, third-party costs, domain fees, paid licenses, custom work and buyout work are generally nonrefundable.

25. Suspension and termination

We may pause or end services for nonpayment, misuse, unlawful content, security risk, prohibited activity, repeated disruption, lack of required cooperation, infringement, fraud or a material breach of these Terms. We may act immediately when reasonably necessary to protect people, systems, data or third-party platforms.

Sections concerning payment, ownership, permissions, disclaimers, liability, indemnity, disputes and other terms that logically should survive will continue after cancellation or termination.

26. Third-Party Services

Third-Party Services are governed by their own terms and privacy policies. We are not responsible for their outages, data loss, security incidents, billing issues, policy changes, price increases, discontinued features, account actions, plugin changes, API changes or support delays. Work caused by a third-party change may require a separate quote.

You authorize us to use contractors, service providers, software providers, hosting providers and other vendors to perform or support the services. Their use does not create a separate agreement between you and them unless you separately accept their terms.

27. Disclaimer of warranties

To the fullest extent permitted by law, the website and services are provided “as is” and “as available.” We disclaim express and implied warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement and uninterrupted or error-free operation.

We do not guarantee results, revenue, leads, rankings, uptime, perfect security, data recovery, legal compliance, accessibility compliance, third-party approval or compatibility with every system.

28. Limitation of liability

To the fullest extent permitted by law, Golds Web Design and its owners, contractors, providers and representatives will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, leads, data, goodwill, opportunities or business interruption.

To the fullest extent permitted by law, our total liability in the aggregate for all claims related to an affected service will not exceed the lesser of $500 or the amount you paid us for that affected service during the three months before the event giving rise to the claim. This limit does not apply where applicable law prohibits it.

29. Indemnification

You agree to defend, indemnify and hold harmless Golds Web Design and its owners, contractors, providers and representatives from claims, losses, liabilities, damages and reasonable expenses, including reasonable attorneys’ fees, arising from your business, Client Content, customer communications, products or services, legal violations, rights violations, account misuse or breach of these Terms.

30. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including severe weather, natural disaster, fire, utility or network failure, provider outage, labor disruption, war, terrorism, civil disorder, government action, public-health emergency, cyberattack or widespread technical failure. Payment obligations for completed work and active service periods are not excused.

31. Prohibited uses and account security

You may not use the website or services for unlawful, deceptive, infringing, malicious, abusive, adult, hateful, unsafe or spam activity; introduce harmful code; interfere with systems; evade payment; misuse access; impersonate another person; scrape protected systems; or violate a third-party platform’s rules.

Each party should use reasonable care with non-public information. You are responsible for securing your accounts, passwords, recovery methods and authorized users. Do not send highly sensitive information unless we have specifically agreed on a secure method and a legitimate need.

32. Portfolio use

Unless you ask us not to, you allow us to identify your business and show public screenshots, links, descriptions and examples of the work in our portfolio, proposals, case studies and marketing. We will not knowingly publish private credentials or non-public account information.

33. Changes to services and terms

We may reasonably update the services, technical stack, providers, workflows, plans, features and these Terms. Changes may be made for security, reliability, compatibility, legal, vendor or business reasons. If a material change affects an active customer, we may give notice by email, invoice message, website notice or another reasonable method.

Updated Terms apply when posted for new inquiries and subscriptions. For active subscriptions, material changes apply after reasonable notice. Continued use after the effective date means you accept the updated Terms. If you do not agree, you may cancel according to Section 23.

34. Governing law and disputes

These Terms are governed by the laws of the state where Golds Web Design is registered, without regard to conflict-of-law principles, unless applicable law requires otherwise.

Before filing a formal claim, each side agrees to make a good-faith effort to resolve the dispute. Send a written description to office@goldswebdesign.com with the subject line “Dispute Notice.” Include the business name, website address, relevant invoice if available, the issue and the requested resolution. If the dispute is not resolved within 30 days after receipt, either side may pursue available remedies.

To the fullest extent permitted by law, any claim related to the website, services, billing or these Terms must be brought within one year after the event giving rise to the claim.

35. General contract terms

If a provision is unenforceable, it will be limited or removed only as necessary, and the rest will remain effective. Failure to enforce a provision is not a waiver. You may not assign the agreement without our written permission. We may assign it as part of a business transfer or operational change.

We are independent service providers. These Terms do not create a partnership, employment, agency, franchise, fiduciary or professional-advisory relationship. There are no third-party beneficiaries.

Emails, form submissions, checkbox consents, electronic approvals, invoices, payment records and project messages may satisfy written notice, approval and signature requirements where permitted by law.

These Terms, the Privacy Policy, plan details and any specific written proposal, invoice, change order or signed agreement form the complete agreement for the services. A more specific writing controls only for the item it expressly changes.

36. Contact

For terms, billing, cancellation, support, transfer or dispute questions, contact: